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In order to encourage dialogue and increase its commitment to its customers, Agbar has created the figure of Customer Counsel.

This service analyses, on an individual basis, each complaint made by customers who do not agree with the answer they have received from the company.
It promotes mediation between customers and the company.
It is a final attempt, from within Agbar, at an amicable solution, responding to the customer and trying to resolve their complaint.
It is impartial to all parties, ensures proceedings are transparent, keeps information confidential and acts independently of the management areas.
It encourages dialogue and increases commitment to customers.
What do our customers say?

Lo único que no estoy conforme, es que las horas invertidas, (teniendo en cuenta que soy autónomo) las pongo yo, así como los desplazamientos, o los gastos de gestión (solicitud de cambio de contador). Por lo demás, el trato recibido así como la celeridad en la gestión, la inmiscuición, etc., a sido excelente. Felicito a Montserrat que me ha dirigido el caso. Gracias.