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In order to encourage dialogue and increase its commitment to its customers, Agbar has created the figure of Customer Counsel.

This service analyses, on an individual basis, each complaint made by customers who do not agree with the answer they have received from the company.
It promotes mediation between customers and the company.
It is a final attempt, from within Agbar, at an amicable solution, responding to the customer and trying to resolve their complaint.
It is impartial to all parties, ensures proceedings are transparent, keeps information confidential and acts independently of the management areas.
It encourages dialogue and increases commitment to customers.
What do our customers say?

Els meus pares van tenir una fuita de 5.000 mt3 i malgrat que la companyia ha reduït la factura inicial de 36.000 €, encara han de pagar 10.000 € que és una autèntica barbaritat en comparació amb les factures habituals. Els meus pares son grans i aquest deute els suposa un veritable mal de ventre. La noia que ens va atendre va ser molt educada i comprensiva, però 10.000 € son molts diners.