Publications | 09-03-2018
HIDRAQUA AND THE CUSTOMER COUNSEL SIGN A COLLABORATION AGREEMENT WITH AVACU FOR THE BENEFIT OF CONSUMERS
Hidraqua and the Customer Counsel have signed an agreement with AVACU, the Valencian Association of Consumers and Users. The aim of this agreement is to improve the service provided in response to any enquiry made in relation to Hidraqua through this association.
In particular, this agreement includes the protocol of action that both organizations must maintain for the correct management of information and claims that are made through the association, establishing response times which guarantee a faster completion of the process.
The signing of the agreement was attended by Francisco Bartual, Director General of Hidraqua; Fernando Móner, President of AVACU in the Autonomous Community of Valencia and national President of the Confederation of Consumers and Users; and Sergi Sanchís, Hidraqua’s Customer Counsel, who acts as a mediator between clients and the company.